Refund Policy

This Refund Policy ("Policy") governs payments made to pROwth ("we", "us", "our") for the full-stack product growth consultancy services offered through https://app.prowth.com/ and other pROwth websites (collectively, the "Website"), including eCommerce growth strategy, performance marketing, SEO, conversion rate optimisation, UX improvements, and data-led growth experimentation ("Services").

By engaging our Services or making any payment to pROwth, you ("Client", "you", "your") acknowledge that you have read, understood, and agreed to this Policy.

1. No Refund Policy All payments made to pROwth are non-refundable. We do not offer refunds, returns, or exchanges for any Services, whether in full or in part, once a payment has been made or an engagement has commenced. This applies to all fees, including but not limited to consultancy fees, retainers, project-based fees, subscription charges, onboarding costs, and any advance payments.

2. Nature of Our Services pROwth provides professional consultancy and growth services that involve the dedicated allocation of time, expertise, strategy, resources, and third-party costs from the moment an engagement begins. Because these Services are rendered on a bespoke basis and often involve non-recoverable investments of effort and cost, all fees are earned upon receipt and are not subject to refund. Growth outcomes depend on multiple factors, including market conditions, client cooperation, product readiness, and external platforms outside our control. Payment is made for the delivery of Services and professional effort, not for guaranteed results, and no refund will be issued on the basis of business outcomes or performance expectations.

3. Cancellations You may choose to discontinue an engagement in accordance with the terms of your service agreement or contract with pROwth. However, any payments already made prior to cancellation are non-refundable, and any outstanding fees for Services rendered or committed up to the point of cancellation remain payable. Where a Service is billed on a recurring or subscription basis, cancellation will stop future billing cycles from the next applicable period, but will not entitle you to a refund for the current or any previous billing period.

4. Exceptions This Policy applies except where a refund is expressly required under applicable law, or where a separate written agreement signed by an authorised representative of pROwth explicitly provides otherwise. In such cases, the specific terms of that agreement or the applicable legal requirement will prevail. Nothing in this Policy is intended to limit or exclude any rights you may have that cannot be waived under applicable consumer protection or data protection law.

5. Duplicate or Erroneous Payments In the event of a genuine duplicate payment, technical billing error, or overcharge caused by us, please contact us promptly. Where verified, we will correct such errors by refunding or adjusting only the duplicate or erroneous amount. This is the sole circumstance under which an adjustment may be made and does not constitute a general right to a refund.

6. Chargebacks If you have any concerns regarding a payment, we encourage you to contact us directly so we can resolve the matter. Initiating a chargeback or payment dispute without first contacting us may be treated as a breach of this Policy and your service agreement, and may result in suspension or termination of Services.

7. Updates to This Policy We may update this Refund Policy periodically to reflect changes in our practices, Services, or applicable law. The revised version will be indicated by an updated "Last Revised" date at the top of this document and will be effective when posted. If you continue to use our Services after the effective date of a revised Policy, you will be deemed to have accepted the updated terms.

8. How to Contact Us If you have any questions or concerns relating to this Refund Policy, please contact us using the details below.

Company: pROwth

Website: www.prowth.com

Email: info@prowth.com

Subject: Refund / Billing Query